Privacy Policy

Effective Date: March 11, 2024

HWB Cleaning Services LLC ("the Company," "we," "us," or "our") operates under the SigmaFidelity™ standard of excellence. This Privacy Policy outlines our commitment to protecting the privacy and data integrity of our clients, partners, and website visitors. In accordance with our Zero Synthetic Data Policy and ISO 9001 quality standards, we handle all information with absolute fidelity and transparency.

1.0 Information We Collect

We collect only the empirical data necessary to provide high-fidelity facility management and cleaning services.

1.1 Personal Information

• We may collect personal identifiers such as:
• Name and professional title.
• Contact information (email address, phone number, physical address).
• Business affiliations and project details.

1.2 Usage Data

When visiting our website, we may automatically collect information regarding the interaction with our digital infrastructure, including:

• IP addresses.
• Browser types and versions.
• Time and date of visits.
• Pages viewed and navigation patterns.

2.0 How We Use Information

The Company utilizes collected data to drive operational excellence and "Sigma" level performance:

• Service Delivery: To fulfill contractual obligations and provide precision-driven cleaning services.
• Communication: To provide project updates, site audit reports, and critical alerts.
• Lead Generation & Marketing: To identify and engage with high-priority partners (General Contractors, Facility Managers) via our autonomous Sigma-Social engine.
• Quality Control: To track system performance and eliminate "Muda" (waste) in our service delivery pipelines.

3.0 Data Protection and Fidelity (The SigmaFidelity™ Standard)

We apply rigorous security protocols to ensure the integrity of all stored data:

• Zero Synthetic Data: We do not use, generate, or store synthetic or "make-belief" data for any operational reporting.
• Encryption: All sensitive credentials and client data are protected using salted hashing and industry-standard encryption protocols.
• Access Control: Data access is restricted to authorized personnel and autonomous agents (George, Silas Sync) strictly on a need-to-know basis.

4.0 Third-Party Disclosures

HWB Cleaning Services LLC does not sell or trade personal information. Data may be shared with trusted third-party service providers solely for the purpose of maintaining our operational infrastructure:

• Microsoft 365 / Graph API: For secure email communication and calendar management.
• Cloud Hosting Providers: For maintaining the Company’s web and database infrastructure.
• Legal Compliance: We will disclose information where required by law or to protect the safety and rights of our clients and staff.

5.0 Cookies and Tracking Technologies

Our website utilizes cookies to enhance the user experience and monitor local SEO performance. Users may configure browser settings to refuse cookies; however, some site functionalities may be impacted.

6.0 Your Data Rights

Clients and partners have the right to:

• Request a copy of the empirical data we hold regarding their business.
• Request corrections to any inaccuracies in their data record.
• Request the deletion of their data, subject to legal and contractual retention requirements.

7.0 Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our operational standards or legal obligations. All updates will be recorded in the Revision History of this document.

8.0 Contact Information

For inquiries regarding this Privacy Policy or our data management practices, please contact:

HWB Cleaning Services LLC
Attn: Legal & Compliance Department
Email: hdominguez@hwbcleaning.com
Website: hwbcleaning.com